The post holder is responsible for ensuring the effective and efficient day-to-day operation within the secure patient transport service by coordinating the distribution of patient journeys with care and respect.

With the aim to provide the best quality care to our patients and their families and uphold our high standards. The post holder will operate within the Company Scope of Practice (ScOP) for the role as well as recognise any potential safeguarding issues and report accordingly. He/she should ensure that their vehicle and equipment is consistently maintained to an excellent standard. They will also help mentor and function as the clinical support for newer staff, as required.

Responsibilities: 

• To provide compassionate, professional, and high-quality patient care whilst responding to both emergency and non-emergency patient transport situations with the team.
• Drive all vehicles in emergency/non-emergency situations legally and in accordance with the company driver and emergency driver handbooks, while demonstrating consideration for the comfort and safety of the patient and colleagues, showing consideration for other road users.
• Assess, attend and transport patients and relatives in accordance with Company policies and procedures, including Company scope of practice guidelines.
• Accurately complete all documentation relating to patients, vehicles, and equipment in accordance with Company Policy and submit within required timeframes to management office.
• Work within the relevant Scope of Practice (SOP) for the designated role and provide treatment up to the post-holder’s assessed ability in line with current best.
• Be aware of the patient’s social and environmental condition and report any Safeguarding matters to the appropriate person or body.
• Uphold and comply with designated cleaning routines to including vehicles, equipment and areas of the garaging facilities to ensure that infection prevention and control standards are adhered
• Responsible for providing care to our patients and uphold our high standards, you will operate within Trust specific operating processes for each service and assist the medical team.
• Uphold and comply with designated cleaning routines to including vehicles, equipment, and areas of the garaging facilities to ensure that infection prevention and control standards are adhered to.
• Communicate with and manage patients, relatives, carers and the public in a calm, sensitive and professional manner ensuring patient dignity and informed consent for all patient assessment and movement.
• Provide appropriate and necessary assistance for passengers to access the vehicles.